At TrendAura Store, we want you to love your purchase as much as we love curating our collections. If your AE77 Premium Top doesn’t fit quite right or those perfect Mini Dresses need swapping for a different size, our hassle-free returns process is here to help—because your satisfaction should be as flawless as your style.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items in their original condition with tags attached. Just like our premium fabrics, some exceptions apply (see below).

Non-Returnable Items

To maintain hygiene and quality standards, we cannot accept returns on:

  • Bodysuits (for hygiene reasons)
  • Leggings (unless defective)
  • Jewelry (for hygiene reasons)
  • Hair Accessories (unless defective)
  • Final sale items (clearly marked at purchase)

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Submit Your Request: Email us at [email protected] within 15 days of receiving your order using our template below.
  2. Package Your Items: Return items in their original packaging with all tags attached. Include the original packing slip or your order number.
  3. Ship Your Return: Send your package to our returns center at:
    TrendAura Returns
    8 Kozera Avenue
    Hadley, US 01035
  4. Track Your Package: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Shipping

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. For exchanges, we’ll cover the cost of shipping your new item once we receive your return.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Note: Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement—just like waiting for that perfect pair of Jeans to restock!

Exchange Process

Prefer a different size or color of those must-have Hoodies & Sweatshirts? Here’s how exchanges work:

  1. Follow the same return process above, clearly stating you’d like an exchange and specifying the new item/size.
  2. We’ll process your exchange once we receive the original item.
  3. You’ll receive a confirmation email with tracking when your exchange ships.

If the exchange item is more expensive, you’ll need to pay the difference. If less expensive, we’ll refund the difference.

Return Request Template

Copy and paste this template into an email to [email protected] to initiate your return:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear TrendAura Customer Service, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Items to return/exchange: 1. [Item Name] – [Color] – [Size] – [Quantity] [Reason for return/exchange] 2. [Repeat for additional items] For exchanges, I would like: [Specify new item details including product name, color, and size] I understand that I am responsible for return shipping costs unless the item is defective or incorrect. Please confirm next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information] [Your Shipping Address]

Damaged or Defective Items

If your Belts & Bags arrive damaged or your Graphic Tops have manufacturing defects, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and replacement—because quality should be as impeccable as your style.

International Returns

For our global customers (excluding some Asian and remote areas), return shipping costs and any customs fees are the customer’s responsibility. Please mark the package as “Returned Goods” to avoid additional customs charges.

Questions?

Our Style Advisors are happy to help with any return or exchange questions. Contact us at [email protected]—we respond faster than you can pair our Joggers & Sweatpants with your favorite bodysuit!