Welcome to TrendAura’s FAQ page, where we answer all your questions about our effortless global fashion delivery. Just like our signature bodysuits, we aim to make your shopping experience seamless from start to finish.
About TrendAura
Who is the TrendAura customer?
Our fashion-forward pieces are designed for the modern individual who values both style and convenience. Whether you’re updating your wardrobe with our AE77 Premium Tops, looking for comfortable Loungewear & PJs, or accessorizing with our statement jewelry, we cater to those who want effortless global delivery of trendsetting fashion.
What’s the TrendAura style aesthetic?
Our collection blends contemporary trends with timeless essentials. From versatile Jumpsuits & Rompers that transition from day to night, to seasonless Midi & Maxi Dresses, our pieces are designed for effortless styling. The store offers a curated mix of premium basics and statement pieces that reflect our fashion-forward yet wearable philosophy.
Product Questions
What are your most popular products?
Customers love our signature bodysuits, AE77 Premium Tops, and versatile Graphic Tops. Our Loungewear & PJs and Leggings are also bestsellers for their comfort and style. For accessories, our Jewelry and Belts & Bags complete any look.
Do you offer plus sizes or extended sizing?
Currently, we focus on standard sizing across most of our collections, with particular attention to perfect fits in our Bodysuits and Premium Tops. We’re constantly expanding our size ranges based on customer feedback.
How do I care for TrendAura garments?
Each product comes with specific care instructions. Generally, we recommend gentle washing for our Premium Tops and Dresses, while our Loungewear and Hoodies can withstand regular washing. Delicate items like our Jewelry should be stored properly to maintain their finish.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All payments are processed through our encrypted system for your security.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment details are never stored on our servers. For added security, we recommend using PayPal if you prefer not to enter card details.
Why was my payment declined?
This could be due to insufficient funds, incorrect card details, or your bank’s security measures. We recommend double-checking your information or trying an alternative payment method. International customers should ensure their card allows overseas transactions.
Shipping & Delivery
Where do you ship?
We offer effortless global delivery to most countries worldwide (excluding some Asian countries and remote areas). Our fashion-forward pieces travel from our Hadley headquarters to your doorstep with care.
What are my shipping options?
Choose what suits your fashion needs:
Express Shipping ($12.95): Premium service via DHL or FedEx (10-15 business days) – perfect when you need that new Jacket or Graphic Top quickly.
Free Standard Shipping: Via EMS (15-25 business days) for orders over $50 – ideal for building your capsule wardrobe with our Bodysuits and Midi Dresses.
Express Shipping ($12.95): Premium service via DHL or FedEx (10-15 business days) – perfect when you need that new Jacket or Graphic Top quickly.
Free Standard Shipping: Via EMS (15-25 business days) for orders over $50 – ideal for building your capsule wardrobe with our Bodysuits and Midi Dresses.
How long does order processing take?
Like the perfect fit of our AE77 Premium Tops, we process orders precisely within 1-2 business days (excluding weekends). Each item undergoes quality inspection before shipping to ensure it meets our standards.
Will I pay customs/duties?
International customers may be responsible for local customs fees, which vary by country. These are not included in your order total. Like an ill-fitting dress, surprise fees can be frustrating – we recommend checking your country’s regulations before ordering.
How can I track my order?
Once your Hoodies, Jeans, or other fashion pieces ship, you’ll receive a tracking number via email. Follow your package’s journey from our Hadley studio to your wardrobe.
Returns & Exchanges
What’s your return policy?
Our Fashion Freedom Guarantee allows easy returns within 15 days of delivery. Because confidence should come as standard with every TrendAura piece. Items must be unworn, with tags attached, and in original packaging.
How do I initiate a return?
Email [email protected] with your order number and return request. We’ll guide you through the process. Returns are processed at our Hadley headquarters (8 Kozera Avenue, Hadley, US 01035).
Are all items eligible for return?
For hygiene reasons, some items like Hair Accessories and Jewelry may have different return conditions. Final sale items will be marked as non-returnable.
When will I get my refund?
Once we receive and inspect your return (usually within 5 business days), we’ll process your refund to the original payment method. Like waiting for our Cold Weather Accessories in summer, refunds may take 7-10 business days to appear in your account.
Contact & Support
How can I contact TrendAura?
Our style advisors are always happy to help at [email protected]. For fastest service, include your order number and specific questions about our Dresses, Accessories, or other products.
Do you have physical stores?
Currently, we operate exclusively online from our Hadley headquarters, allowing us to focus on perfecting our global delivery system and bringing you carefully curated fashion pieces worldwide.
Still have questions? Just like our versatile Jumpsuits & Rompers, we’re here to adapt to your needs. Email us at [email protected] and we’ll help style your perfect shopping experience.